Making Your Business More Welcoming

Looking to make your business more welcoming and inclusive? Look no further! Below you'll find some great information, training and other resources to help you make your business more friendly for workers and customers.

Glossary of Terms Used in LGBTQ+ Communities (The 519)
Language can be a powerful way to make people feel welcome. Learn about some of the more common words used by communities to help you be more inclusive with your language.

Policy on Preventing Discrimination Because of Gender Identity and Gender Expression (Ontario Human Rights Commission)
Gender identity and expression are protected grounds under the Ontario Human Rights Code. Learn more about leading practices your business can adopt to be more inclusive for customers and employees.

The Printable Gender-Neutral 
Bathroom Signs Project 
(It's Pronounced Metrosexual)
Print one of the signs below and attach it to any single-stall, individual bathroom you see in your community that is currently (and unnecessarily) gendered.

Free to Pee Campaign 
(George Brown College)
Information on why gender-neutral, all gender, or single-stall washrooms matter. Resources to help make your washrooms more welcoming for customers.

It's Pronounced Metrosexual
An easy to understand resource on snap judgements, identity and oppression. 

The StopGap Foundation
The StopGap Foundation is a registered charity that helps advance accessibility including by building storefront ramps.

AccessTO
A blog-style website that explores accessibility in Toronto's social spaces. The site offers great tips for businesses looking to improve accessibility.
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Hear It, Stop It! Campaign
(The 519)
A toolkit of resources to help make your workplace LGBTQ inclusive for employees and customers. The 519 also offers LGBTQ and Trans inclusions training.


Creating Authentic Spaces: A Gender Identity and Gender Expression Toolkit to Support the Implementation of Institutional and Social Change
(The 519)
A toolkit of resources to help make your workplace Trans inclusive. The 519 also offers LGBTQ and Trans inclusions training.

Beyond Diversity: An LGBTQ Best Practice Guide for Employers
(Pride at Work Canada)
A toolkit which offers businesses guidance and advice on good practices to be inclusive of LGBTQ employees.

Gender Neutral Language Sheet
(Qmunity BC's Queer Resource Centre)
A printable card to encourage and empower everyone to be mindful of language.